17.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
17.2 Phenomenon
- Track belt fraying and damage to the edges of track teeth
reeling
Damaged
wear
- Track derailment
If the track comes off, do not continue to use it.
17.3 Possible Reasons
- Track too tight or too loose
17.4 Troubleshooting Steps
- Take photos of the damaged parts
- Proactively find out about the customer's yard scenario, and confirm whether the damage was sudden or accidental.
17.5 Solutions
- Adjust the track tension: How to Maintain the Track Tread
- Resupply the track and guide the customer to replace it: How to Replace the Track Tread
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.