18.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
18.2 Phenomenon
- Omni wheel support arm or forward connecting rod falls off
The support arm of the One model has fallen off. | The forward connecting rod plus support arm of the One model fell off.
- Omni wheel falling off or being damaged
Omni wheels of the One model are damaged | Omni wheel falling off for One model
18.3 Possible Reasons
Caused by long-term impact or occasional hardware defects
18.4 Troubleshooting Steps
- Take photos or record videos to confirm the specific damage details
18.5 Solutions
- If only the wheel is damaged, users can replace it themselves. Follow the guide for your model:
- The support arm or the forward connecting rod has come off or is bent: stop using the mower. Please contact Lymow support
Kindly take clear photos of the damaged part and device SN before contacting support.
If this problem occurs, do not continue using the machine.
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.