13.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
13.2 Phenomenon
- The APP cannot connect to Bluetooth
- Bluetooth disconnects immediately when the distance is slightly long
13.3 Possible Reasons
- Bluetooth environmental interference
- Abnormal WiFi/BT module
13.4 Troubleshooting Steps
- Phone replacement test — Try connecting with another phone. If it works, the problem is likely with the original phone. If not, the problem is likely with the mower.
- Proximity test — Move the phone close to the mower and try again. If it works only at close range, the issue is likely mower bluetooth signal strength or interference.
- Check WiFi status — See whether WiFi is also abnormal at the same time.
13.5 Solutions
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.