12.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
12.2 Phenomenon
- The Wi-Fi connection drops as soon as the distance increases slightly
- APP shows offline status
- The WiFi signal strength is very low, for example, -90dBm
12.3 Possible Reasons
- WiFi environment issues, such as wall obstruction, or the router being located far from the lawn mower
- Abnormal WiFi module hardware, such as weak WiFi signal (e. g. -90dBm), or Bluetooth can only be connected when close to the device or has a weak signal
12.4 Troubleshooting Steps
Test whether the WiFi router or mobile phone placed on the top of the device can connect properly, or if the signal strength returns to normal.
12.5 Solutions
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.