9.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
9.2 Phenomenon
- The APP shows the device is offline
- Abnormal 4G Status
- ICCID display errors, such as showing 0,10,13 and other similar issues
9.3 Possible Reasons
- SIM card exception
- SIM card plan issues (e. g. not activated)
- 4G module abnormal
- Current regional operator not supported
9.4 Troubleshooting Steps
Generally, for troubleshooting a 4G module, the customer is required to provide the specific ICCID and activation status displayed on the 4G information page as a reference for troubleshooting.
- Check 4G status via APP
- Check the status of the SIM card plan
- Confirm your country/region
- Check whether the package configuration is correct / try to connect using the customer's own SIM card
9.5 Solutions
- If 4G is not activated, please contact Lymow to check whether the plan of this SIM card has expired.
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.