10.1 Basic Information
| Version | Model | Edited by | Reviewer |
Last Updated |
Status |
Release Notes |
|---|---|---|---|---|---|---|
| V1.0 | Lymow One and Lymow One Plus |
Lymow Technical Support Team |
Lymow R&D |
2026-09-30 | Published | Initial Update |
10.2 Phenomenon
- Unable to find home WiFi when binding a device via the APP
- WiFi list is empty
10.3 Possible Reasons
- The user's WiFi frequency band is not supported; currently only 2.4GHz WiFi is supported
- Hide WiFi Name
- The router is located far from the machine, resulting in abnormal scanning
- WiFi module hardware abnormality
- SoC board disconnection
10.4 Troubleshooting Steps
-
Check the status of the machine's LCD screen
- Confirm whether the currently used WiFi is 2.4GHz
- Confirm whether the WiFi name is hidden (i. e. whether the mobile phone can detect the WiFi)
- Try testing with mobile hotspot
- Check the WiFi signal status of the mobile device
10.5 Solutions
If the issue persists after following the steps above, please contact Lymow Support Center at support@lymow.com with the following information:
- Order ID/Purchase Invoice
- Device serial number (SN)
- Troubleshooting results (with photos)
- Time the issue occurred
We will follow up as soon as possible and provide a solution.